Warranty Information

AATI offers several extended warranty plans to ensure your instrument stays in tip-top shape for years to come.

AATI Customer Service Staff Photo

Instruments

All instruments come standard with a one-year manufacturer's warranty covering all parts against defect (under normal operation conditions, as outlined in the user manual). Just contact us and we'll repair the instrument. We also offer a full line of extended service maintenance agreements tailored to meet your operational requirements. Please contact support@aati-us.com to inquire about which maintenance agreement best suits your needs.

Consumables

Consumables are manufactured under GLP conditions to strict performance standards by a highly trained staff of professionals. All products are made at a single location and shipped directly to the customer with a Safety Data Sheet (SDS).

Capillary Array Cartridges

All capillary arrays are made with bare fused silica capillaries, platinum electrodes and high-quality electronic components, ensuring optimum performance for the lifetime of the array. Each array undergoes standardized performance testing prior to shipment.

Fragment Analyzer Extended Warranty Options

Services Included in Extended Warranty Agreements
Diamond Platinum Gold Phone/Email
Hardware Telephone and Email Support X X X X
Software Telephone and Email Support X X X X
Free software upgrades X X X
Contract Level Preferred Response* Priority Standard Standard
On-Site Repair Visits (Travel Included)+ Unlimited Unlimited One
Unlimited Parts required for Repair (Labor Included) X X X
Consumables/Supplies Required for Repair X X X
One scheduled annual Preventative Maintenance and Operational Qualification X
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