All instruments come standard with a one-year manufacturer's warranty covering all parts against defect (under normal operation conditions, as outlined in the user manual.) Just contact us and we'll repair the instrument. We also offer a full line of extended service maintenance agreements tailored to meet your operational requirements. Please contact firstname.lastname@example.org to inquire about which maintenance agreement best suits your needs.
Consumables are manufactured under GLP conditions to strict performance standards by a highly trained staff of professionals. All products are made at a single location and shipped directly to the customer with a Safety Data Sheet (SDS).
All arrays are made with bare fused silica capillaries, platinum electrodes and high-quality electronic components, ensuring optimum performance for the lifetime of the array. Each array undergoes standardized performance testing prior to shipment.
|Services Included in Extended Warranty Agreements|
|Hardware Telephone and Email Support||X||X||X||X|
|Software Telephone and Email Support||X||X||X||X|
|Free software upgrades||X||X||X|
|Contract Level Preferred Response*||Priority||Standard||Standard|
|On-Site Repair Visits (Travel Included)+||Unlimited||Unlimited||One|
|Unlimited Parts required for Repair (Labor Included)||X||X||X|
|Consumables/Supplies Required for Repair||X||X||X|
|One scheduled annual Preventative Maintenance and Operational Qualification||X|