Support Services

We want you to get the most out of your investment, from the day it's installed. AATI provides expert training and technical support to ensure optimum performance at every turn.

AATI Support Staff Photo

Support Services

Ordering Information

Need to place an order? Access ordering information for domestic and international orders. Relevant information for USA offices, international subsidiaries and distributors is provided.

Installation, Qualification & Training

Shortly after receiving an instrument order, a Field Service Engineer (FSE) will contact you with a site preparation document to ensure all required reagents and components are available on-site for instrument installation. After receiving the completed document, AATI will schedule your onsite installation, qualification and training.

Installation, qualification, and training, performed by an FSE, occurs over the course of 1½ to 2 days, covering installation qualification, operational qualification, and training of onsite personnel. During training, an FSE will instruct your personnel on how to use the system optimally, run your own test samples on the hardware, and operation of PROSize® Data Analysis Software.

If follow-up training is needed to orient new staff at a later date, explore advanced or application-specific techniques, or to help optimize methodology for custom applications please contact support@aati-us.com.

Safety Data Sheets

Easily access relevant safety documentation for all reagents used in our gel and enzyme kits.

Request Certificate of Analysis

Easy access to Certificates of Analysis (COA) for our reagents is provided. Simply fill out the form and we will promptly send the requested COAs.

Software Support

Ensure your laboratory is running the most current versions of PROSize Data Analysis Software and the instrument Operational Software. The latest updates provide features that maximize both the performance of your Fragment Analyzer, FEMTO Pulse, OLIGO PRO II, ZAG, or Fragment Analyzer INFINITY and post-electrophoresis analysis.

Warranty Information

All instruments come with a standard 12-month warranty covering all parts against defect (under standard operating conditions). Technical support is also available via phone and email during the warranty period.

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