CE Service and Support

Advanced Analytical offers the following support services for CE-based systems:

• Feasibility Testing
• Installation and Training
• Troubleshooting and Technical Support
• Preventive Maintenance Agreements
• Contact Us

Feasibility Testing:

Advanced Analytical is committed to ensuring our technology is a good fit for your application. To this end, we offer limited feasibility testing in order to provide real data for your samples prior to system purchase. Please contact a member of the sales team to discuss this special service.

Installation and Training:

Installation is performed on-site by an Advanced Analytical employee or representative with advance preparations made to have the system users at hand. Installation is routinely conducted over the course of two or three days, allowing time for the installation specialist to confirm optimal instrument performance, answer all questions and ensure proper operational training. Full documentation for the IQ/OQ (Installation Qualification and Operation Qualification) is available upon installation. Advanced application specific training courses are also available for a fee at our Ames facility. Please contact us to discuss scheduling an advanced training session.

Troubleshooting and Technical Support:

Advanced Analytical services every item we sell and we make every effort to keep your instrument running at peak performance. Our systems are covered by a one-year all-inclusive warranty, and we offer free telephone support for as long as you own your system. The Operator's Manual also contains a troubleshooting guide to help you work through various issues.

Preventative Maintenance Agreements:

Preventive maintenance agreements are a cost-effective way to keep your system operating at optimal efficiency, and these contracts are available in three levels of coverage. Please contact us for further information regarding PMAs.

Contact Us:

Technical Support (Toll-free)
888-822-7949
Monday – Friday, 7:30am – 5pm CST

Technical Support Email: Tech-support-CE@aati-us.com

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